Careers
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Position title
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Bilingual Customer Success Associate |
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Location
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Toronto - ON |
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Unit
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Customer Support |
Role Function and Purpose:
Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.
Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.
PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.
Key Responsibilities and Duties:
- Address customer questions and concerns across multiple mediums in a timely and professional manner
- Provide individualized solutions efficiently and effectively to PayMyTuition users
- Daily follow-up with previously unconcluded issues and requests
- Strategize about improving services for customers
- Represent the PayMyTuition brand proudly through positive interactions
- Aid in developing and implementing high class customer support efforts
- Solve problems with various software tools
- Enjoy working as part of a goal-oriented team
Skills and Qualifications:
- Fluent in English and at least one other language
- Outstanding phone etiquette and professional mannerism
- Ability to listen, understand and find solutions to complex problems and requests
- Ambition to speak with customers on a daily basis
- International Experience (preferred)
- Strong analytical skills and computer abilities
Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.
How To Apply:
Please forward your resume and cover letter outlining how your experience relates to our requirements to: employment@paymytuition.com, quoting ‘ Bilingual Customer Success Associate ’