Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.
Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.
PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.
Key Responsibilities and Duties:
Address customer questions and concerns across multiple mediums in a timely and professional manner
Provide individualized solutions efficiently and effectively to PayMyTuition users
Daily follow-up with previously unconcluded issues and requests
Strategize about improving services for customers
Represent the PayMyTuition brand proudly through positive interactions
Aid in developing and implementing high class customer support efforts
Solve problems with various software tools
Enjoy working as part of a goal-oriented team
Skills and Qualifications:
Fluent in English and at least one other language
Outstanding phone etiquette and professional mannerism
Ability to listen, understand and find solutions to complex problems and requests
Ambition to speak with customers on a daily basis
International Experience (preferred)
Strong analytical skills and computer abilities
Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.
How To Apply:
Please forward your resume and cover letter outlining how your
experience relates to our requirements to:
quoting ‘ Bilingual Customer Success Associate ’