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Position title
Technical Support Engineer
Toronto - ON
Role Function and Purpose:

PayMyTuition’s Engineering team consists of coding experts who develop and innovative customer-oriented solutions. The members of this team use their experiences with tech and their analytical expertise to drive efforts of changing the game in global payments.

Imagine a working environment where success is constantly in sight, where the desire to over perform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

We are in search of a bright, motivated and high-energy Technical Support professional to join our engineering team.

Key Responsibilities and Duties:
  • Strong written and email abilities with verbal communication skills used in addressing complex issues
  • Develop strong knowledge of our higher-ed solution which will aid in solving problems effectively and efficiently
  • Supporting higher-ed customers by fielding questions and concerns
  • Identify root cause of technical support problems
  • Uncover product enhancements that will improve our technical solutions
  • Monitor various performance attributes to ensure the product is operating within acceptable parameters
Skills and Qualifications:
  • BS degree (required)
  • Proficiency in MySQL and general Unix commands
  • Understanding of web applications and database design
  • Ability to communicate clearly and in a detailed fashion with customers
  • Ability to multitask and detail-oriented
  • Previous experience in SaaS technical support
  • Eagerness to learn new technologies and tools

Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.

How To Apply:

Please forward your resume and cover letter outlining how your experience relates to our requirements to:, quoting ‘ Bilingual Customer Success Associate ’