Careers
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Position title
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Technical Support Engineer |
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Location
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Toronto - ON |
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Unit
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Engineer |
Role Function and Purpose:
PayMyTuition’s Engineering team consists of coding experts who develop and innovative customer-oriented solutions. The members of this team use their experiences with tech and their analytical expertise to drive efforts of changing the game in global payments.
Imagine a working environment where success is constantly in sight, where the desire to over perform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.
We are in search of a bright, motivated and high-energy Technical Support professional to join our engineering team.
Key Responsibilities and Duties:
- Strong written and email abilities with verbal communication skills used in addressing complex issues
- Develop strong knowledge of our higher-ed solution which will aid in solving problems effectively and efficiently
- Supporting higher-ed customers by fielding questions and concerns
- Identify root cause of technical support problems
- Uncover product enhancements that will improve our technical solutions
- Monitor various performance attributes to ensure the product is operating within acceptable parameters
Skills and Qualifications:
- BS degree (required)
- Proficiency in MySQL and general Unix commands
- Understanding of web applications and database design
- Ability to communicate clearly and in a detailed fashion with customers
- Ability to multitask and detail-oriented
- Previous experience in SaaS technical support
- Eagerness to learn new technologies and tools
Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.
How To Apply:
Please forward your resume and cover letter outlining how your experience relates to our requirements to: employment@paymytuition.com, quoting ‘ Bilingual Customer Success Associate ’