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How Kenyon College Streamlined Payments and Improved Student Experience with PayMyTuition

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The Challenge

As the oldest private college in Ohio, Kenyon College serves approximately 1,750 full-time, residential undergraduate students from nearly every U.S. state and around 50 countries. Prior to implementing PayMyTuition, Kenyon faced several challenges:

  • Disjointed Systems: Students and parents had to navigate separate platforms for international payments, domestic payments, and payment plans, creating confusion and inefficiencies.

  • Lack of Real-Time Banner Integration: Existing systems either lacked integration or relied on batch uploads, leading to manual work and data discrepancies.

  • Manual Payment Plan Management: Staff tracked plans in spreadsheets and posted updates manually, which was time-consuming and error-prone.

  • Limited Parent Access: Families had no direct account access, increasing the administrative burden on students and staff.

Kenyon College Overview

1824

1824

Founded

1,750

1,750

Student Population

Gambier, Ohio

Gambier, Ohio

Location

Ellucian Banner

Ellucian Banner

SIS Integration

The Solution

Kenyon College sought a unified solution that could integrate all payment types, streamline processes, and provide real-time updates directly within Banner. 

PayMyTuition emerged as the ideal partner, offering:

Key Features of the Solution

  • All-in-One Platform: Payment plans, domestic payments, and international payments were consolidated into a single, easy-to-navigate system for students and parents.

  • Seamless Real-Time Integration with Banner: Eliminated the need for manual uploads and data reconciliation.

  • Enhanced Parent & Authorized User Access: Allowed students to provide parents or third parties with direct access to their account information and payment capabilities.

  • Automation: Automated key processes, including payment posting, payment plan adjustments, and handling of failed payments.

 

"Ultimately, PayMyTuition provided the combination of features, real-time Banner integration, and affordability we needed. Feedback from other institutions confirmed it was the right fit." Jared Sponseller shared.

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"We were juggling multiple platforms that didn’t talk to each other. It wasn’t efficient for our office or for our students."

Jared Sponseller

Student Accounts Manager at Kenyon College

The Results

Since launching PayMyTuition, Kenyon College has experienced measurable improvements:

 

  • Automated Processes: Hundreds of manual entries per semester—especially for payment plans—have been eliminated, saving significant staff time.

  • Enhanced Student & Parent Experience: Students and parents now have real-time visibility into accounts and the ability to manage payments and plans conveniently.

  • Operational Efficiency: Automation of payment posting, plan adjustments, and failed payment handling has reduced errors and administrative workload.

  • Streamlined Communication: Integrated payment reminders and real-time account updates have cut down on back-and-forth communication between students, parents, and staff.

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Implementation & Banner Integration

The implementation process was smooth and collaborative.

Kenyon worked closely with PayMyTuition to align the solution with its existing Banner environment and business practices.

  • The IT team received a packaged integration that minimized technical lift.

  • Testing environments were used extensively to ensure accuracy before go-live.

  • The Student Accounts team received ongoing, hands-on support throughout the project.

“The integration with Banner was simple and efficient. PayMyTuition guided our team every step of the way, making the process straightforward and problem-free.” — Jared Sponseller, Student Accounts Manager.

Future Outlook

With nearly a full academic year of PayMyTuition usage, Kenyon is now exploring ways to further optimize:

  • Expanding use of reporting and analytics features.

  • Reviewing and enhancing payment plan options.

  • Exploring additional modules like 1098-T processing in the future.

“We’re now positioned to continue improving both staff workflows and the student experience. PayMyTuition has given us a strong foundation to build on.” Jared Sponseller concluded.

About PayMyTuition

PayMyTuition, part of the MTFX Group, provides fully integrated, automated payment solutions for higher education institutions.
To learn more, visit www.paymytuition.com.

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“With PayMyTuition, the automation alone has made a huge difference. We’ve saved countless hours by removing manual tasks like spreadsheet tracking and manual posting.”

Jared Sponseller

Student Accounts Manager at Kenyon College

Learn how our solutions can transform the student experience while optimizing your operational processes.

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