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How Missouri Valley College Revolutionized Payment Plans with PayMyTuition

Missouri Valley College Banner
Missouri Valley College Logo

The Challenge

  • Manual and Resource-Intensive Processes: Payments, returns, and insufficient funds were posted manually, requiring significant staff time and reliance on spreadsheets. The finance team also spent hours on tasks like posting payments and individually emailing students about payment issues.

  • Lack of Automation and Flexibility: The absence of an ACH option, automated payment draws, and integrated payment plans created administrative burdens, while previous term balances could not be
    incorporated into current payment plans, limiting options for students and parents.

  • Fragmented Systems and User Challenges: Students faced confusion and inefficiencies due to separate logins for payment plans, billing, academics, and campus services, while parents lacked the ability to allocate payments to specific installments.

Missouri Valley College Overview

1889

1889

Founded

1,500+

1,500+

Student Population

Marshall, Missouri

Marshall, Missouri

Location

Ellucian Colleague

Ellucian Colleague

SIS Integration

The Solution

Missouri Valley College sought a modern, automated solution that could address these challenges while integrating seamlessly with their new Student Information System (SIS), Ellucian Colleague. PayMyTuition’s payment plans emerged as the ideal choice, offering:

  • Flexibility and Automation: Automatic payment draws, real-time integration, and ACH options.

  • User-Friendly Interface: Students could view all payment plan details, history, and bills in a single, easy-to-navigate platform.

  • Comprehensive Support: PayMyTuition’s customer service team provided hands-on support, including assistance for international students with unique payment needs.

  • Seamless Integration: The solution integrated with Ellucian Colleague, enabling automated reconciliation and efficient payment processing.

Key Benefits of PayMyTuition

  • Customer Support Excellence: “PayMyTuition’s team has been incredible, providing real-time assistance whenever needed,” said Paula Burke.

  • Comprehensive Reporting Tools: Advanced reporting features have improved the finance team’s ability to track payment statuses and manage reconciliation efficiently.

  • Support for International Students: The solution accommodates payments from over 180 countries, ensuring seamless transactions for the college’s diverse student body.

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“Before implementing PayMyTuition, we were bogged down with manual processes and lacked the flexibility and automation needed to serve our students effectively,”

Paula Burke

Director of Business Office & Student Accounts

The Results

Since implementing PayMyTuition’s solution, Missouri Valley College has seen transformative improvements:

 

  • Operational Efficiency: The manual posting of payments and maintenance of spreadsheets have been eliminated, freeing up staff time for higher-value tasks.

  • Improved Student Experience: Students now have access to a centralized platform for managing payment plans, reducing confusion and frustration.

  • Enhanced Communication: Automated emails and reminders have streamlined communication with students, reducing the administrative burden on staff.

  • Flexibility for Families: Parents can now allocate payments to specific installments, accommodating unique financial needs.

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Future Outlook

The adoption of PayMyTuition’s payment plans has positioned Missouri Valley College for long-term success. By automating and streamlining financial processes, the college can now focus on strategic initiatives to enhance the student experience further.
“PayMyTuition has transformed our operations, allowing us to serve our students more effectively while reducing administrative strain,” said Paula Burke. “I would highly recommend this solution to other institutions facing similar challenges.”

Implementation Process

  • Overcoming Challenges Through Teamwork: Despite turnover in the IT department and the simultaneous implementation of a new SIS, PayMyTuition’s technical team worked closely with the college’s staff to address hurdles, resolve integration issues, and ensure a smooth launch.

  • Quick Implementation: The college successfully rolled out its billing and payment plan offerings within weeks, meeting the timeline for launch.

“The PayMyTuition team was with us every step of the way. Their responsiveness and expertise made the process much easier,” Paula Burke shared.

Conclusion

Missouri Valley College’s partnership with PayMyTuition exemplifies the impact of modern technology on higher education. The college’s journey from manual processes to an automated, student-centric payment solution demonstrates the value of innovation in transforming operations and enhancing the student experience.
Discover how PayMyTuition can revolutionize your institution’s payment processes. visit www.paymytuition.com.
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“PayMyTuition stood out with its ability to meet the needs of both our domestic and international student populations while offering unparalleled customer support,”

Paula Burke

Director of Business Office & Student Accounts

Learn how our solutions can transform the student experience while optimizing your operational processes.

Download the Case Study