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How TMU Transformed & Digitized Operations with PayMyTuition’s Marketplace Solution

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The Challenge

Toronto Metropolitan University (TMU), home to over 40,000 students, faced an urgent crisis when its long-standing eCommerce and event registration platform was discontinued with little warning. After nearly a decade of reliance, TMU needed to find a new solution—fast.

"Our biggest pain point with the previous provider was the lack of integration with our financial system," said Mary Anne Rait, Director of Financial Systems and Operations at TMU. "Manual data processing consumed hours every month, and switching providers only added more pressure."

The non-integrated legacy system caused delays in financial reporting, drained resources, and created inefficiencies. TMU needed a platform that could seamlessly integrate with their existing infrastructure, support multiple eStores, payment forms, event registrations, and provide a smooth user experience for both staff and students.

TMU at a Glance

40,000+

40,000+

Student Population

Toronto, Ontario

Toronto, Ontario

Location

Oracle E-Business Suite

Oracle E-Business Suite

Financial System

The Solution

TMU selected PayMyTuition’s Marketplace solution, driven by the platform’s seamless integration, flexibility, and TMU’s positive experience with PayMyTuition for student payments.

The new solution centralized payment processing and financial reporting, streamlining workflows across departments. TMU’s new automated system supports multiple eStores, payment forms, and event registrations, creating a smooth, user-friendly experience for both users and administrators.

Key Features of the Solution

  • Digital Storefront Management: Manage unlimited storefronts, registration sites, and payment pages with integrated product databases, inventory tools, and omnichannel solutions.

  • Unified Checkout Experience: Users enjoy a single cart and checkout process across multiple stores with access to multiple payment options.

  • Finance System Integration: Transactions flow seamlessly into TMU’s financial system, with unique codes assigned to individual products and events for accurate tracking.

  • Powerful Reporting Tools: The platform’s flexible dashboards merge Marketplace and Payment Gateway data, with scheduled email reports and exportable analytics.

  • Event Management Tools: Built-in event features provide ticketing, seat selection, event scheduling, and customizable pages for an easy registration experience.

  • Advanced Customization Options: TMU administrators benefit from features like location-based tax settings and integrated shipping plugins for UPS, FedEx, USPS, and Canada Post.

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"PayMyTuition has digitized and streamlined our processes, saving time we now use for more strategic initiatives. Their responsive team and commitment to continuous improvement make them an invaluable partner."

Mary Anne Rait, Director, Financial Systems and Operations

Toronto Metropolitan University (TMU)

The Results

The transition to PayMyTuition’s Marketplace had an immediate impact:

  • 1.5 days saved monthly in manual accounting processes, thanks to automated financial feeds.

  • 95% reduction in manual data entry, allowing staff to focus on higher-value tasks.

  • 3,500+ transactions processed, totaling $3.2 million within six months—without a single dropped transaction.

  • 70+ storefronts deployed, supporting events, merchandise, and more.

"With PayMyTuition, we've transformed our operations," said Mary Anne Rait. "We now process transactions daily instead of waiting for month-end, which improves our response times to financial requests."

Heng Lee, Business Systems Analyst at TMU, highlighted the platform's operational transformation:

"Before, everything was done manually. Now, with seamless integration, we save over 30 hours of manual work each month. PayMyTuition’s team is extremely responsive—they often reply within an hour."

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Future Growth Potential

TMU plans to expand PayMyTuition’s Marketplace to include merchandise sales and customizable payment options for future events, ensuring long-term scalability.

 

Impact on TMU's Operations

PayMyTuition’s Marketplace revolutionized TMU’s event management, eStores, and financial operations. The automated transaction feeds and powerful reporting tools minimized errors and saved valuable time. By integrating with TMU’s financial system, the platform enhanced operational efficiency and transparency.

Conclusion

Implementing PayMyTuition’s Marketplace not only resolved TMU’s immediate challenges but also laid the foundation for future growth.

Discover how PayMyTuition can transform your institution’s eCommerce and event registration processes.
Visit www.paymytuition.com.

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"Previously, we had to send individual links for every event. Now, users can explore our centralized platform and register for events seamlessly."

Heng Lee, Business Systems Analyst

Toronto Metropolitan University (TMU)

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